Shipping and Returns

Shipping & Delivery Policy
1   INTRODUCTION
Order by Midday Monday to Thursday for next day delivery. If ordered before Midday Friday you will receive the order the coming Monday. If you order after Midday Friday, the order will arrive on the coming Tuesday.
Saturday Delivery - Contact Us for more information
Next-day courier delivery:
There is NO guarantee the delivery will be next day. Although every order is booked in on a 24 hour delivery service there can sometimes be delays.
Deliveries are delivered by close of business which means delivery by 5.30pm. However, during busy periods, these delivery times may differ slightly.
Deliveries are available from Monday to Friday. We are unable to deliver orders on a Sunday or Bank Holidays.
Our next-day courier deliveries are only available to UK mainland addresses. We are unable to deliver to PO Boxes or BFPO addresses.
We cannot guarantee an exact delivery time.
If no-one is available to receive the delivery, our courier will normally follow any delivery instructions provided, leave the order securely or with a neighbour and leave a delivery card stating the item's location. In the event that they are unable to leave the order securely, the driver will return the item(s) to their local depot and leave a delivery card . The recipient can then collect the order from the courier's local delivery depot.
If you order a large glass order, the order may need to be sent via a pallet courier service at an extra charge. We will contact you before hand to go through any added costings.
Returns Policy
1    INTRODUCTION
We understand that from time to time you may wish to return a product to us.
We have created this 7-day returns policy to enable you to return products to us in appropriate circumstances.
This returns policy applies to customers in Scotland,England and Wales/irrespective of your geographical location.
2    RETURNS
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
a    we receive the returned product within 7 days following the date of purchase of the product;    
b    the returned product is unused, in its original unopened packaging with any seal or shrink-wrap intact, with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
c    you comply with the returns procedure set out below; and
d    none of the exclusions set out below apply.
3    RETURNS PROCEDURE
In order to take advantage of your rights under this returns policy, you must:
Send an email to: admin@dlbfloristsupplies.co.uk
Products returned under this policy must be sent by recorded delivery to:
Block 1, Unit 3 Baird Avenue, Strutherhill Ind. Est. Lanarkshire, ML9 2PJ
You will be responsible for paying postage costs associated with returns under this policy.
4    EXCLUSIONS
The following kinds of products may not be returned under this policy:
a    any product made to your specification;
b    any product made to order.
5    REFUNDS
We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the costs of returning the product to us.
We will usually refund any money received from you.
We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your returned product.
We will not refund delivery charges.
6    IMPROPER RETURNS
Where you return a product in contravention of this policy and where you do not have any other legal right to return the product:
a    we will not refund or exchange the product;
b    we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
c    if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
7    ABOUT US
Our full name is DLB Florist Supplies
Our principal trading address is Block 1, Unit 3 Baird Avenue, Strutherhill Ind. Est., Lanarkshire, ML9 2PJ
Our email address is admin@dlbfloristsupplies.co.uk